Closing faults without rectifying

<p>Tel: ********** .<br />To whom it may concern,<br />It can be seen in the below internet speed log that I have had problems with intermittent and slow internet speed for almost 2 months now, where there was absolutely no problems whatsoever before the 11th of April. Open serve is constantly busy working in the Telkom box close to me. I am sure that the technician got confused and connected the wires incorrectly which lead to the problems I now have. I have reported this numerous times with absolutely nothing being done to rectify this matter, and is still paying monthly for little service, see your response at the bottom. So what do I need to do to get this corrected? Please escalate this to a senior manager or the C.E.O. maybe one of them can get the matter solved.<br />The number directly below the date is the download speeds which I am paying for and is supposed to be 4mbps and previously averaged a speed of 3.8mbps. Now I am lucky to get 1mbps.<br />Thank you for using Speedtest by Ookla, your mobile test history is attached to this e-mail in CSV format.<br />Speedtest is the definitive way to measure your internet performance. Speedtest has been actively used billions of times, making it the dominant global leader in internet performance testing and metrics.<br />You can take a speedtest at speedtest.net and by downloading the free Speedtest app for iOS, Android, macOS, Windows, Apple TV, and Google Chrome.<br />Date,ConnType,Lat,Lon,Download,Upload,Latency,ServerName,InternalIp,ExternalIp<br />"2017-05-29 07:50","Wifi","-26.52430","29.20505",1,26,0,53,46,"Johannesburg","41.150.2.49, 10.0.0.3","169.0.241.196"<br />"2017-05-06 09:51","Wifi","-26.52431","29.20500",1,53,0,36,45,"Johannesburg","41.145.99.22, 10.0.0.3","169.1.191.18"<br />"2017-05-04 21:03","Wifi","-26.52434","29.20497",0,59,0,36,110,"Johannesburg","41.146.120.193, 10.150.33.92,10.0.0.3","169.1.175.160"<br />"2017-05-03 20:56","Wifi","-26.52433","29.20491",0,98,0,37,107,"Johannesburg","41.246.36.245, 10.150.33.92,10.0.0.3","169.1.78.136"<br />"2017-05-03 20:56","Wifi","-26.52443","29.20488",1,00,0,35,55,"Johannesburg","41.246.36.245, 10.150.33.92,10.0.0.3","169.1.78.136"<br />"2017-05-02 19:32","Wifi","-26.52434","29.20491",3,25,0,32,91,"Johannesburg","197.228.172.52, 10.150.33.92,10.0.0.3","169.0.87.177"<br />"2017-05-01 19:49","Wifi","-26.52423","29.20483",1,03,0,31,203,"Gauteng","41.147.7.24, 10.0.0.3","169.0.239.147"<br />"2017-05-01 08:14","Wifi","-26.52430","29.20493",0,94,0,33,52,"Johannesburg","197.228.237.18,10.0.0.6","169.0.239.216"<br />"2017-04-16 08:28","Wifi","-26.52431","29.20494",2,57,0,21,48,"Johannesburg","41.150.115.31,10.0.0.5","169.0.240.215"<br />"2017-04-15 06:52","Wifi","-26.52432","29.20486",2,03,0,23,46,"Johannesburg","41.146.78.227,10.0.0.5","169.0.87.138"<br />"2017-04-14 20:34","Wifi","-26.52432","29.20505",2,84,0,19,48,"Johannesburg","41.146.78.227,10.0.0.5","169.0.87.138"<br />"2017-04-14 20:31","Wifi","-26.52436","29.20503",2,78,0,21,47,"Johannesburg","41.146.78.227,10.0.0.5","169.0.87.138"<br />"2017-04-11 17:35","Wifi","-26.52439","29.20508",1,51,0,53,45,"Johannesburg","165.165.92.36, 10.0.0.5","169.0.87.28"<br />"2017-04-11 17:00","Wifi","-26.52435","29.20509",2,65,0,35,45,"Johannesburg","165.165.92.36,10.0.0.5","169.0.241.182"<br />"2017-04-11 16:49","Wifi","-26.52435","29.20505",2,94,0,35,45,"Johannesburg","41.150.83.151,10.0.0.3","169.0.241.101"<br />"2017-04-05 19:23","Wifi","-26.52433","29.20508",3,89,0,21,46,"Johannesburg","41.246.80.184,10.0.0.5","169.0.240.104"<br />"2017-03-04 11:54","Wifi","-26.52442","29.20509",3,54,0,53,45,"Johannesburg","41.247.198.22, 10.0.0.4","169.0.87.51"<br />"2017-02-26 20:05","Wifi","-26.52429","29.20503",1,80,0,15,46,"Johannesburg","165.144.152.143,10.0.0.4","169.0.87.51"<br />"2017-02-16 20:59","Wifi","-26.52429","29.20493",3,76,0,35,42,"Johannesburg","41.151.131.153,10.0.0.4","169.0.87.51"<br />"2017-02-07 19:02","Wifi","-26.52427","29.20497",3,88,0,32,42,"Johannesburg","197.228.13.55, 10.150.35.207,10.0.0.4","169.0.241.164"<br />"2017-01-27 15:20","Wifi","-26.52442","29.20510",3,89,0,35,42,"Johannesburg","41.150.129.99, 10.150.28.210,10.0.0.5","169.0.239.227"<br />"2017-01-27 15:19","Wifi","-26.52442","29.20510",3,89,0,45,48,"Johannesburg","41.150.129.99, 10.150.28.210,10.0.0.5","169.0.239.227"<br />"2017-01-27 15:18","Wifi","-26.52442","29.20510",3,95,0,35,42,"Johannesburg","41.150.129.99, 10.150.28.210,10.0.0.5","169.0.239.227"<br />"2017-01-25 21:13","Wifi","-26.52432","29.20510",3,58,0,10,30,"Johannesburg","41.148.38.197, 10.150.28.210,10.0.0.5","169.0.240.249"<br />"2017-01-24 22:28","Wifi","-26.52433","29.20498",3,93,0,53,43,"Johannesburg","165.143.29.29,10.0.0.5","169.1.149.137"<br />"2017-01-23 18:49","Wifi","-26.52430","29.20512",1,46,0,48,32,"Johannesburg","154.69.89.112,10.0.0.4","169.0.241.177"<br />"2017-01-23 06:23","Wifi","-26.52434","29.20482",0,52,0,23,33,"Johannesburg","41.144.73.224,10.0.0.4","169.1.175.20"<br />"2017-01-22 17:47","Hspap","-26.52434","29.20506",8,67,0,53,42,"Johannesburg","41.247.173.178","41.247.173.178"<br />"2017-01-21 22:48","Wifi","-26.52432","29.20499",0,97,0,53,33,"Johannesburg","41.144.44.47,10.0.0.4","169.1.175.126"<br />"2017-01-17 22:10","Wifi","-26.52429","29.20490",3,93,0,18,29,"Johannesburg","197.229.138.200,10.0.0.7","169.0.87.72"<br />"2017-01-10 21:45","Wifi","-26.52430","29.20494",3,74,0,35,28,"Johannesburg","154.69.79.218, 10.0.0.7","169.0.87.72"<br />"2017-01-07 22:24","Wifi","-26.52419","29.20499",3,91,0,70,29,"Johannesburg","41.146.32.57, 10.0.0.7","169.0.87.72"<br />"2016-12-25 19:58","Wifi","-26.52438","29.20510",3,89,0,21,28,"Johannesburg","165.143.16.118,10.0.0.8","169.0.239.195"<br />"2016-11-22 17:48","Wifi","-26.52436","29.20507",3,99,0,53,69,"Johannesburg","41.148.11.237, 10.0.0.3","169.0.87.88"<br />"2016-11-15 18:00","Wifi","-26.51881","29.21283",3,40,0,48,24,"Johannesburg","41.150.126.241,10.0.0.127","105.186.253.131"<br />"2016-11-12 07:52","Wifi","-26.52430","29.20507",4,00,0,21,29,"Johannesburg","41.144.36.157,10.0.0.7","169.0.239.163"<br />"2016-11-05 11:18","Wifi","-26.51889","29.21285",1,74,0,18,23,"Johannesburg","41.148.9.126,10.0.0.125","105.227.35.117"<br />"2016-11-04 17:48","Wifi","-26.51881","29.21308",3,94,0,10,24,"Johannesburg","41.150.84.79,10.0.0.125","105.227.35.117"<br />"2016-10-27 17:19","Wifi","-26.51870","29.21292",3,97,0,35,25,"Johannesburg","41.246.179.215,10.0.0.11","105.186.232.147"<br />"2016-10-25 18:49","Wifi","-26.52432","29.20504",3,89,0,18,29,"Johannesburg","41.247.231.161,10.0.0.4","169.0.242.130"<br />"2016-10-25 18:43","Wifi","-26.52429","29.20512",1,11,0,15,35,"Johannesburg","41.150.100.91,10.0.0.4","169.1.175.225"<br />"2016-10-25 17:21","Wifi","-26.52432","29.20494",1,02,0,31,39,"Johannesburg","41.150.100.91,10.0.0.4","169.1.175.225"<br />"2016-10-25 03:04","Wifi","-26.52426","29.20497",0,99,0,53,44,"Johannesburg","41.151.13.222,10.0.0.4","169.1.175.225"<br />"2016-10-25 03:03","Wifi","-26.52426","29.20497",1,00,0,31,35,"Johannesburg","41.151.13.222,10.0.0.4","169.1.175.225"<br />"2016-10-24 19:22","Wifi","-26.52429","29.20507",1,01,0,32,34,"Johannesburg","41.246.132.247,10.0.0.4","169.1.175.225"<br />"2016-10-24 19:10","Wifi","-26.52440","29.20502",1,01,0,43,44,"Johannesburg","41.246.132.247,10.0.0.4","169.1.175.225"<br />"2016-10-24 19:10","Wifi","-26.52440","29.20502",1,00,0,32,35,"Johannesburg","41.246.132.247,10.0.0.4","169.1.175.225"<br />"2016-10-24 18:53","Wifi","-26.52436","29.20504",0,95,0,44,34,"Johannesburg","41.246.132.247,10.0.0.4","169.1.175.225"<br />"2016-10-17 19:31","Wifi","-26.52434","29.20508",4,02,0,32,32,"Johannesburg","41.144.76.17,10.0.0.3","169.0.241.180"<br />"2016-10-14 13:00","Wifi","-26.51887","29.21283",3,45,0,53,32,"Johannesburg","197.228.156.28,10.0.0.9","105.226.3.6"<br />"2016-10-11 17:52","Wifi","-26.52433","29.20507",3,93,0,35,35,"Johannesburg","41.150.228.67,10.0.0.5","169.0.239.26"<br />"2016-09-29 15:02","Wifi","-26.52433","29.20504",4,01,0,35,29,"Johannesburg","165.144.138.20,10.0.0.3","169.0.87.49"<br />"2016-09-24 17:32","Wifi","-26.52429","29.20510",3,59,0,35,29,"Johannesburg","197.228.164.141,10.0.0.3","169.0.87.49"<br />"2016-09-22 20:26","Wifi","-26.52436","29.20508",3,80,0,18,29,"Johannesburg","41.146.49.180, 10.0.0.3","169.0.87.49"<br />"2016-09-22 06:27","Wifi","-26.52437","29.20506",3,87,0,53,28,"Johannesburg","197.229.129.170,10.0.0.3","169.0.87.49"<br />"2016-09-21 20:53","Wifi","-26.52437","29.20503",4,02,0,35,71,"Johannesburg","197.229.129.170,10.0.0.3","169.0.87.49"<br />"2016-09-21 20:52","Wifi","-26.52437","29.20503",3,88,0,32,47,"Johannesburg","197.229.129.170,10.0.0.3","169.0.87.49"<br />"2016-09-20 06:33","Wifi","-26.52435","29.20506",3,56,0,53,29,"Johannesburg","41.246.123.244,10.0.0.3","169.0.87.49"<br />"2016-09-19 19:39","Wifi","-26.52434","29.20507",2,03,0,53,73,"Johannesburg","41.246.123.244,10.0.0.3","169.0.239.116"<br />"2016-09-19 18:32","Wifi","-26.52420","29.20497",3,23,0,32,30,"Johannesburg","41.246.123.244,10.0.0.3","169.0.239.116"<br />"2016-09-19 16:00","Hspap","-26.55533","29.15851",2,78,2,93,43,"Johannesburg","41.246.123.244","41.246.123.244"<br />"2016-09-18 08:57","Wifi","-26.52432","29.20484",1,81,0,53,30,"Johannesburg","41.151.162.50,10.0.0.3","169.0.239.116"<br />"2016-09-16 04:39","Hspap","-26.55528","29.15840",19,22,4,56,35,"Johannesburg","41.150.9.249","41.150.9.249"<br />"2016-09-14 18:18","Wifi","-26.52440","29.20494",1,95,0,35,30,"Johannesburg","197.228.161.147,10.0.0.3","169.0.242.238"<br />"2016-09-13 10:09","Wifi","-26.52433","29.20496",1,94,0,43,37,"Johannesburg","41.147.183.7,10.0.0.5","169.0.239.106"<br />"2016-09-13 10:09","Wifi","-26.52433","29.20496",1,94,0,48,28,"Johannesburg","41.147.183.7,10.0.0.5","169.0.239.106"<br />"2016-09-13 08:52","Wifi","-26.51888","29.21298",1,23,0,39,27,"Johannesburg","154.69.103.135,10.0.0.10","105.227.33.202"<br />"2016-09-12 07:41","Wifi","-26.52420","29.20503",1,71,0,57,37,"Johannesburg","41.151.143.140,10.0.0.5","169.0.239.106"<br />"2016-09-12 07:40","Wifi","-26.52420","29.20503",1,94,0,32,29,"Johannesburg","41.151.143.140,10.0.0.5","169.0.239.106"<br />"2016-09-09 08:41","Wifi","-26.52432","29.20511",1,81,0,48,29,"Johannesburg","41.146.39.139,10.0.0.8","169.0.239.201"<br />"2016-09-09 07:27","Wifi","-26.52430","29.20521",1,70,0,32,154,"Johannesburg","41.146.39.139,10.0.0.8","169.0.239.201"<br />"2016-09-08 18:22","Wifi","-26.52440","29.20484",1,69,0,35,30,"Johannesburg","41.246.17.88, 10.0.0.8","169.0.240.93"<br />"2016-09-08 18:08","Wifi","-26.52444","29.20492",1,90,0,35,31,"Johannesburg","41.246.17.88, 10.0.0.8","169.0.240.93"<br />"2016-09-08 17:25","Wifi","-26.52434","29.20511",1,18,0,24,37,"Johannesburg","41.246.17.88, 10.0.0.8","169.0.240.93"<br />"2016-09-08 17:24","Wifi","-26.52434","29.20511",0,53,0,40,37,"Johannesburg","41.246.17.88, 10.0.0.8","169.0.240.93"<br />"2016-09-08 17:23","Wifi","-26.52434","29.20511",1,05,0,20,29,"Johannesburg","41.246.17.88, 10.0.0.8","169.0.240.93"<br />"2016-08-14 18:46","Wifi","-26.52432","29.20512",3,49,0,56,21,"Johannesburg","41.246.75.213,10.0.0.4","169.0.241.49"<br />"2016-08-14 18:46","Wifi","-26.52432","29.20512",3,70,0,35,14,"Johannesburg","41.246.75.213,10.0.0.4","169.0.241.49"<br />"2016-08-14 13:12","Wifi","-26.52435","29.20504",3,50,0,48,20,"Johannesburg","41.146.94.130,10.0.0.4","169.0.241.49"<br />"2016-08-14 13:11","Wifi","-26.52426","29.20507",3,48,0,40,14,"Johannesburg","41.146.94.130,10.0.0.4","169.0.241.49"<br />"2016-08-13 20:03","Wifi","-26.52435","29.20511",3,71,0,35,14,"Johannesburg","41.146.94.130,10.0.0.4","169.0.241.49"<br />"2016-08-13 18:20","Wifi","-26.52437","29.20511",1,33,0,49,148,"Johannesburg","41.146.94.130,10.0.0.4","169.0.241.49"<br />"2016-08-13 18:19","Wifi","-26.52437","29.20511",2,69,0,48,14,"Johannesburg","41.146.94.130,10.0.0.4","169.0.241.49"<br />"2016-08-13 18:13","Wifi","-26.52436","29.20506",2,52,0,35,24,"Johannesburg","41.146.94.130,10.0.0.4","169.0.241.49"<br />"2016-08-13 18:13","Wifi","-26.52436","29.20506",2,27,0,35,122,"Johannesburg","41.146.94.130,10.0.0.4","169.0.241.49"<br />"2016-08-13 18:11","Wifi","-26.52434","29.20499",2,42,0,35,125,"Johannesburg","41.146.94.130,10.0.0.4","169.0.241.49"<br />"2016-08-13 17:44","Wifi","-26.52436","29.20506",3,60,0,35,14,"Johannesburg","41.145.57.167,10.0.0.7","169.0.242.107"<br />"2016-08-13 08:52","Wifi","-26.52437","29.20491",3,53,0,35,15,"Johannesburg","41.151.174.208,10.0.0.8","169.1.149.44"<br />"2016-08-12 17:33","Wifi","-26.52440","29.20502",3,50,0,56,21,"Johannesburg","41.144.36.121,10.0.0.8","169.1.149.44"<br />"2016-08-12 17:33","Wifi","-26.52440","29.20502",3,65,0,35,14,"Johannesburg","41.144.36.121,10.0.0.8","169.1.149.44"<br />"2016-08-12 14:36","Wifi","-26.52437","29.20506",3,37,0,32,14,"Johannesburg","41.150.163.49,10.0.0.8","169.1.149.44"<br />"2016-08-07 14:46","Wifi","-26.52436","29.20504",3,78,0,35,23,"Johannesburg","197.228.65.136,10.0.0.8","169.1.175.249"<br />"2016-08-07 08:31","Wifi","-26.52443","29.20478",4,08,0,16,24,"Johannesburg","41.146.58.51,10.0.0.8","169.1.175.249"<br />"2016-08-07 08:03","Wifi","-26.52431","29.20487",3,85,0,45,30,"Johannesburg","41.146.58.51,10.0.0.8","169.1.175.249"<br />"2016-08-07 08:02","Wifi","-26.52430","29.20486",3,65,0,35,25,"Johannesburg","41.146.58.51,10.0.0.8","169.1.175.249"<br />"2016-08-06 21:26","Wifi","-26.52436","29.20504",4,10,0,16,24,"Johannesburg","41.146.58.51,10.0.0.8","169.1.175.249"<br />"2016-08-06 19:05","Wifi","-26.52428","29.20487",3,27,0,19,24,"Johannesburg","41.146.58.51,10.0.0.8","169.1.175.249"<br />"2016-08-06 18:59","Wifi","-26.52433","29.20508",3,10,0,35,24,"Johannesburg","41.146.58.51,10.0.0.8","169.1.175.249"<br />Juan Raath<br /> ********** <br />-------- Original Message --------<br />Subject: AI ********** SM244952<br />From: HelloPeter Telkom ********** style="line-height: 1.5;"><br />To: ********** />CC: <br />Hi Juan</p> <p> </p> <p>We have noticed that fault 11ATK010517 was reported yesterday and is already in hand with the dispatch centre.</p> <p>Currently the fault is waiting to be assigned to the 1st available technician.</p> <p>No ETR is available.</p> <p> </p> <p>Thank you</p> <p> </p> <p>Regards</p> <p>Igsaan<br />Telkom Social Media <br />Telephone: 10210<br />Email: ********** <p><br /> <br /> </p> <p> </p> <p> </p> <p>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~<br />This e-mail is subject to the Telkom SA SOC Ltd electronic communication legal notice, <br />available at : http://www.telkom.co.za/TelkomEMa*******Notice.PDF<br />~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~<br /> </p>