Closing Faults without doing anything, then dropping calls.

<p>Hi,<br /> <br />My download speed has been very slow for the past week so i logged a call with telkom after checking with MWEB that there is nothing wrong with my account. <br />Got an sms today saying that the fault is resolved only to get home to the exact same issue.<br />I then proceeded to phone them to ask what is wrong and why was the called closed only to be told that the speed is normal (1meg download where i usually get 2.4) and that i will be put through to the technical department for further assistance only to have the the call droped.<br />It is also extremely difficult to hear the consultant due to their noisy environment.<br />I need the internet connection since i am studying for exams that i will write, and i will personally hold telkom responsible for the fees if this is not sorted asap.<br />First reference number that was closed : 484CWK041116 </p>