Closing fault without resolving

Item: Telkom
Rating: 2
Author: Mohamed K

I have a problem with an indoor extension. Telkom keeps closing the fault without resolving the problem. The last reference was 42CKN010815 which I received on Saturday 01 Aug 2015. Telkom sent me an SMS the next day Sunday 02 August 2015 stating that the \fault is restored"without anyone having come out. This is pathetic! This has been going on since mid July 2015"""

Helpful (0)

Replies (1)

Telkom's replyOfficial

03 Aug 2015, 23:20

Hello mokimoki,

Thank you for making contact with us.

Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Bongani
Telkom Social Media Team

Best regards,

Telkom's reply03 Aug 2015, 23:20

Official

Best regards,

Closing fault without resolving

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