Closing Fault without Fixing Fault

I logged a ticket 318BTK140415 on 8 Apr 2015 for a fault to be fixed. On Friday I get an SMS that the fault has been resolved. Fault was not resolved and rep**** No to their SMS. Saterday I get a survey SMS from then about them fixing the fault. Where I also rep**** it has not been fixed. (Why send me a survey when the fault is still outstanding?). I Log another ticket 214ATK241404 for the fault because previous one is \Resolved"...not. Phoned again and this one also \""Resolved\""...NOT. Escalated QVJ-***4 but still no service from Telkom. How can you \""Resolve\"" an issue before checking with the client? There has been no technician at my premises but the fault is \""Resolved\"""