CLOSING ACCOUNT NEVER HAPPENS

Telkom the worst service ever to get a line canceled. Been almost 2 years now to get my damn account closed everytime I phone in for feedback they tell my I still owe them money after I paid everything. They do not make notes of the conversation you have when you phone and every damn time you need to tell the whole story over and over again. I have paid the account in full and have done all the things they asked me and still when I phone in they do not even know what is going on. My late husband opened the account on my name and closed it due to bad service we did not receive but were still liable for the payment this was done a year and a half ago already. THERE IS NO WORDS TO DESCRIBE HOW FRUSTRATED AND ANGRY I AM AT TELKOM NO WORDS FOR THEIR BAD SERVICE. Today I phoned them again and again I needed to explain the full story, again they said there is now a new amount of money I owe them. Everytime I asked to speak to a supervisor or manager to get this matter sorted none where available. TAKES YOU AN HOUR TO OPEN AN ACCOUNT AND A LIFETIME TO GET IT CLOSED AND PAID UP. THIS IS SERIOUSLY UNACCEPTABLE.