MS
Michelle S

1 reviews | Active since May 2011

01 Dec 2015, 10:03

Closed line contract billed as open line

2015/09/27 took out closed line 500mb data contract with Huawai tablet for R99 per month plus R36 for insurance. from the first month I have never been billed correctly, the deduction is supposed to be deducted on the 1st of every month, these dates have changed and never been constant. I have been billed in excess since inception, when calling to query this I have been met with unhelpful staff who are attempting to bill me *******ly out of the contract I signed with Mobile Talk and Telkom. I have been billed to date +/- R2700 in excess of what I should be billed. this needs to be rectified and refunded immediately as I am not being billed according to my contract terms. please have a manager contact me immediately.

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Replies (1)
Telkom
Telkom's reply01 Dec 2015, 12:23
Official
Hello michelle11,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM173258

Regards
Luleka
Telkom Social Media Team