CLOSED FAULT WITHOUT REPAIRING

Reported a dead phone line on 16/02/16. Every time I follow up I am told a technician was assigned. Then the technician wasn't qualified enough then a new technician was assigned again and so it continues. Technician called me on 11/03/16 stating that the problem was resolved. I wasn't at home but when I returned on The 14th my phone line was still dead and the fault was closed? Dear Customer your report reference 1111CRZ160216 was restored. If the problem still exists please contact Telkom on 10210 for Residential or 10217 for Business Services. Alternatively use [URL Removed] Please do not reply to this SMS. Telkom. <br>