Closed cell number
<p>3 days ago telkom closed my cell number without notifying me hence I have no service from them. I called the day I noticed no service and was told it was closed based on my request which was incorrect as the request clearly states that the num to be linked to a data sim but it was closed with no reason. I then Was told they will have to log a call to their back office and wait for someone to attend to it. That is not acceptable as I didn't cause this and now I am impacted at work and home as ppl can't get a hold of me not can I make calls. I spoke to the manager and she told me that she will send me updated emails which was never done and no reply to an email I sent her . I then called again tonight to find out that they did to even load the call that they we supposed to and now I am told that they have to load one and I have to wait . I still don't have service and they cannot call their back office which I Dnt get because how can u run a company when u can't get a hold off a department . Really pathetic service </p>
Helpful (0)
Replies (3)0
Replies (3)
Telkom's replyOfficial
07 Oct 2016, 12:00Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is ***8.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Telkom's reply07 Oct 2016, 12:00
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is ***8.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
's updateReviewer Update
08 Oct 2016, 10:57Number still not working.. more than 4 days to activate a number with telkom? no feedback provided except for me calling everyday and spending 45min a call to find out how i can reactivate my number or talk to the "back office guys" who cannot be reached except via email... i had to ask if i go instore and could they assist to activate the number and the answer was yes... so must i suggest ways for you to provide services to your customer?
's update08 Oct 2016, 10:57
Reviewer Update
Number still not working.. more than 4 days to activate a number with telkom? no feedback provided except for me calling everyday and spending 45min a call to find out how i can reactivate my number or talk to the "back office guys" who cannot be reached except via email... i had to ask if i go instore and could they assist to activate the number and the answer was yes... so must i suggest ways for you to provide services to your customer?
's updateReviewer Update
12 Oct 2016, 07:27Still not resolved , spoke to 3 managers Melissa, Toni and John and nothing is done. I would understand if all this was my fault but this is telkom fault and now I am impacted by their mistake.. You have no regard to your clients. Telkom really sucks, expected lots more from a huge company
's update12 Oct 2016, 07:27
Reviewer Update
Still not resolved , spoke to 3 managers Melissa, Toni and John and nothing is done. I would understand if all this was my fault but this is telkom fault and now I am impacted by their mistake.. You have no regard to your clients. Telkom really sucks, expected lots more from a huge company