CLOSED BRANCHES AND OUT OF STOCK

I am a graphic designer who works from home and a vital part of my work is having internet connectivity. Since this Monday passed, I have been unable to work because my modem is faulty. This is the 3rd replacement (which I still don't have) since joining Telkom last August and I think this is a joke. The chatsworth branch is closed for renovation, the pinetown branch is closed completely and the 2 branches that are open (bluff and gateway) both don't have stock. I was told that they have no idea when it will be coming in so that means I can't do my job. I find this totally ridiculous and this needs to be addressed. I await an urgent response.