Closed account in December but still Active

In October last year I called the Telkom call centre and informed them that I want to cancel my ADSL service, the person I spoke to said I should write an email to [Email Removed] I did that but the email bounced back. In November I sent the same message to [Email Removed] but it also bounced back.<br> <br> Early December I went to Vincent park where I was in the queue for more than an hour only to be told that all I needed was just to complete the form and drop it with one of the agents there. I left the form and I was told that it will be processed. It has not been processed and I have never been contacted for any query on my form. Going back to that office is out because one needs to stand on that queue for long time before being serviced.<br> <br> Last week I decided to call the telkom hotline and the lady I was talking to seemed pleasant but informed me that she cannot help me, only her boss can help me. The boss at that time was busy so I was promised that she would call me back. I still have not heard from the boss. <br> <br> Please help cancel my ADSL service with immediate effect as I do not need it anymore.