Close account headache

Terrible service from Telkom. I've been trying to close a business account due to the owner being deceased. I have submitted ALL documents to Telkom and to this day have received 3 automated replies with no feedback from a consultant. Trying to call Telkom and there's been no luck. This is appauling seeing as I need to pay the damn account each month and no one is using it. Well done Telkom!