Close a call without doing anything

I logged a fault on 24 Feb. A Telkom pole was leaning against my wall and about to crash through the wall, carport, smash my car and half my roof. The technician arrived, he saw the risk and promised to get Pole Dept here ASAP. 346CNK240215. 15 days later, I find the call has been closed. I logged another fault (2CNK110315) and then waited 25 minutes for Telkom Faults to answer the phone. Lovely lady in Durban. I have hope that ****a will resolve this problem before the pole falls over. Since Telkom became a private company, their service has been excellent. What has changed?