CLIP ACTIVATIION

In July 2015 we uograded to a new contract, i askwd for the CLIP to be activated and they gave me an insident number.<br> Each tine i phoned ro follow up the query has been given to another department,this is not acceptable anymore.<br> Debit order goes off every month,this month they didnt take the money,now i receive sms stating service will be suspended in 48 hrs,went ti bank and made manual payment,,wanted to mail proof of payment and suddenly you dont take any proof if payment?? I must wait untill it reflects in my account? PLEASE ACTIVATE CLIP AS I GET BILLED FOR IT!!