Cliford Mohale & Telkom's DISGUSTING service.

I have absolutely had enough with Telkom. I started a cell phone contract and a router contract with you last year October, initially I was thrilled because of the price you guys were offering was a very good deal. Little did I know that soon after I received the items, I would be thrown 500 different issues. First issue - I was informed that my number (which I have had for over 15 years) would be ported within 48 hours after I received the phone, this obviously did not happen. Two weeks went by, I had emailed, I had called but I had absolutely no feedback. I then spoke to a manager who REFUSED to give me his name and hung up on me, so I gave in and just used the number given to me as I had to use the phone. I thought I was done, I thought that the level of POOR and DISGRACEFUL customer service was as bad as it could get, clearly not. Since I took the contracts, I had not received my contract, policy schedule, statement or invoice, naturally I was yet again annoyed as I was under the impression that documentation of such high importance, especially to a customer, would be sent out as promised and as expected, so again, I called Telkom and informed them that I have received nothing via email, SMS or via post and by that point it had been 2 months into my policy, the consultant then told me they have no communication method for me, she then also told me that for each month since the inception of my policy I had been charged a penalty fee for not providing an email address. I was livid, as this was not my first call to Telkom yet this was the first time I had heard this. She then updated my email and assured me that when I hung up, I would receive statements for my previous months and a copy of my contract. I still received no documentation. If I had to review the incorrect debit orders, you would be reading for another hour, so I'll leave that out for now - but in a nutshell, there were many mistakes that I received no help at all for. Today, the 19th of April 2019, more than 6 months later, I called Telkom and spoke to a friendly and helpful consultant Dikeledi Nodali, who this 1 star (wish it could be no stars) does not apply to, thank you for your efficiency. She sent me a statement which I received almost immediately, which makes me wonder, why the hell was I not sent one after all other requests??? I opened the statement and I was horrified. I am a female, but my title was MR and my address was also very much incorrect. I called back and spoke to Lerato, who this rating also does not apply to as she updated my information and her service was what I expected. Lerato was unable to send me any new documentation with my accurate information captured, she advised that I would only be able to receive a new document after March 3rd 2019, at this point I was fed up and asked to speak to a manager. She placed me on hold, this manager only attended to my call 25 minutes later, pathetic. I spoke to Cliford Mohale in a Johannesburg branch (which he refused to give me the details of) and he reports to Tumelo Motatlole. I explained to this manager that I am utterly done with Telkom and the UNACCEPTABLE service I have received. I explained that them having captured the incorrect information was no fault of mine and I had repeatedly requested for my contract to be sent to me and had my request been honoured, I would have picked this up and updated immediately as I have today. Cliford, you may as well be an agent as you showed no empathy for the situation your organization has placed me in, I received no apology for the PATHETIC service I have been getting and you made no efforts to accommodate me and made no effort to assist or resolve my problem. You gave me a "No" for every enquiry I brought forward to you and you made no attempt to even see if there was an alternative way to assist me. Cliford, you kept me on hold for well over 20 minutes and by the time our conversation was done, you made yet again no efforts to reassure me that this kind of issue won't happen again, you did not attempt to escalate it or even offer me a courtesy feedback call. Is this what you do with your title? Managers are supposed to go above and beyond for their customers. Cliford, can you even tell me what TCF is and how your company executes this policy? As a person who is deeply involved in customer care, I would be ashamed to work for a company who clearly do not care about their customers nor care about fixing the errors that you are liable for. I am stuck in this contract for another 1 year and 6 months but I am counting down the days until I am able to cancel and move to a company that is able to do something as simple as sending me a statement with my accurate information which I need to obtain by no later than next week Tuesday. You can best believe I am not done with this complaint, the next step is your Ombudsman as you clearly are unable to provide service internally. I want a response to this complaint and this is not the only platform I will be using to blast the service I have received.