Clients only matter when they want sales

Telkom sent me numerous messages about my bill being in areas which I called wanting to find out how I am in areas on the 13th March when I’ve never missed a payment! No one bothered to get back to me after their “24 hrs turn around time” they therefore deducted an amount which they claim I owe and I reversed it as it’s not what my premium is since I’m certain that I have never missed a payment with them( I pay 139 with they debited 403)

On the 26th again I called to make a follow up on my account as We all know the effect of bad credit, even sent a follow up email two days ago(which was now a week later after my 2nd call) sadly no one has come back to me to this day to give me light! They just don’t give a ..... about customer service yet they will be quick to hand us over to ruin our name yet they never needed a push when they called me for the contract promotion