Client service

I am not happy with your service as your consultants provide different information to clients. My account was suspended however you debited my account for the outstanding balance on the 25th of this month and my account has not been activated yet. I called on the 26th I was told to wait for 24 to 48 hours. I then called 28 I was told I need to give it until end of Monday the 29th. I called on the 30th I was told your systems were done and I should call later. When I called now I was told o need to wait for 4 to 7 business days. I requested to speak to a team leader more than three times and I am told they are busy they will contact me back however I have not received any call or email from them. I will now report this to the ombudsman and hello Peter because your agent clearly don't know what they are doing.