Client instruction not followed on 2 requests

<p>I currently have a 3 month old data contract with Telkom. On signing of the contract I indicated that I would like the monthly costs to remain at R149 throughout as per the advert of the deal. On the 7th April 2017 (at 14:25 on a 00:14:28 long call)I discovered that the cost of my invoice was more than 300% in excess of the normal cost; the same day I called in the call centre to enquire about, and I spoke to an agent by the name of Eugene Mkhwa**** who explained that the usage on the data package was not capped. I requested the gentlement to cap the cost to the original R149 and he indicated that for the month of April this will still go on uncapped and only for the month of May that this will be capped. However, as per the invoice received for the month of May the cost is in excess of 400% than the normal deal cost of R149; this means that the agent did not effect my request as instructed on the 7th April 2017.</p> <p>Thank goodness I have the evidence for this request because I foreseed that something of this nature would surface.</p> <p> </p> <p>I think it would be best to cancel this contract because I cannot be requesting the samething over and over again. </p>