Client Complaints Matters

My wifi moving order has been stuck for a month on telkom system. I have been phoning in everyday of the month. My account is billing but i am not making use of my wifi,i pay every month.no phone calls from Managers or Superior to let know their working on my problem. It is month end and i must pay for a servers im not utilizing.just alot Reference and promises. I.T DEPARRMENT HAS NOT RESPONDED AND CONSULTANTS CANT HELP ME AS IT A I.T PROBLEM.TELKOM HAS NOT PHONE OR FOLLOWED UP ON MY MATTER AT HAND.I AM VERY FRUSTRATED AND ANGRY.NO INSTALLION.NO WIFI.