Clearance letter

<p>I was applying for finance and it appeared on the credit bureau that I still owe Telkom money. I went to the store 18th November to enquire about this and they looked it up and told me that I don't owe a thing. I asked for a clearance letter as the dealership needed it as proof that I owe nothing. The store said they can't assist and that I should call Telkom customer care to assist. I called immedietely and they adviced me that I will receive the letter via email within 72 hours. 72 hours lapsed and I called again and spoke to a gentleman by the name of Sechaba who gave me reference for the enquiry (Ref: ********** 0) and said I will get the letter in 48 hours. Again 48 hours lapsed and still nothing. I kept calling and getting similar responses with the time lapsing with no letter. Recently the call center agent CC'd me on a mail sent to his manager and nothing has been done since. Email content below:</p> <p> </p> <p>"Good Morning</p> <p> </p> <p>Please kindly assist the customer with the clearance later,stating that he does not owe Telkom anymore.</p> <p>Here are the details of the customer:</p> <p>Name of Customer: MR Vusani Badane</p> <p>ID Number : ********** 658087</p> <p>Case Number : ********** 0</p> <p>Mobile Number : ********** 257 and ********** 786</p> <p>Email address : ********** <p> </p> <p>Please kindly email the clearance letter to the customer on the above email address.</p> <p> </p> <p>Many thanks,</p> <p>Silindelo Manqele"</p> <p> </p> <p>This was sent to Sinenhlanhla Thabethe ********** on the 8th of December 2016. I still haven't received the letter or any feedback.</p>