SJ
Sinead J
1 reviews | Active since Oct 2015
09 Mar 2018, 09:02
Clarity needed!
Good day,
After 4 attempts to get helped VIA the online chat platform and every agent ****** disconnecting it... I have given up and just decided to refer to HelloPeter.
I need to understand the invoices you keep sending me...
Firstly, why have you guys not been debiting my account for the past 2 months? Now all of a sudden you want to send me an invoice advising that my bank account will be debited with an amount of R 1,064.94 on 05 Apr 2018...
Secondly, the agreement I've got with Telkom is for R149.00. However, you guys keep debiting way more than this, for example, in January, you guys debited and amount of R 859.88. WHY? Thirdly, if there are any Value Added Services or any extra services/subscriptions added to my account, please disable this, as I never asked for anything but the router and data for R149.00 / month. And then lastly, how much would it cost to cancel the subscription I've got with Telkom because I have more issues with you guys than anything else.
Helpful (0)
Replies (3)0
Replies (3)
Telkom's replyOfficial
02 Apr 2018, 10:31Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply02 Apr 2018, 10:31
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
SJ
Sinead J's updateReviewer Update
05 Apr 2018, 22:36You debited R 1064.94 on the 24th March and then sent me another invoice for an amount of R 1,352.94 to be debited on the 7th May? Ridiculous!
You guys stopped debiting my account because the debit order failed. Then you never attempted for months and now just expect to debit these amounts? I work for a bank and your polocies suck!
I have been trying to get assistance from you for months but to no avail. Your chat and call centre agents are a bunch of *********** beings.
I have requested that my subscription be cancelled, yet the damn email address keeps rejecting due to the mailbox being full? LOL wow your service? ****py!
Then you explain of 30 day notice? WHY CAN I NOT JUST SETTLE THE DAMN ACCOUNT AND CANCEL?
SJ
Sinead J's update05 Apr 2018, 22:36
Reviewer Update
You debited R 1064.94 on the 24th March and then sent me another invoice for an amount of R 1,352.94 to be debited on the 7th May? Ridiculous!
You guys stopped debiting my account because the debit order failed. Then you never attempted for months and now just expect to debit these amounts? I work for a bank and your polocies suck!
I have been trying to get assistance from you for months but to no avail. Your chat and call centre agents are a bunch of *********** beings.
I have requested that my subscription be cancelled, yet the damn email address keeps rejecting due to the mailbox being full? LOL wow your service? ****py!
Then you explain of 30 day notice? WHY CAN I NOT JUST SETTLE THE DAMN ACCOUNT AND CANCEL?
Telkom's replyOfficial
11 May 2018, 10:34Good Morning,
Thank you for getting in touch with us, we apologise for the late response.
Kindly be advised that the invoice which stated the amount R1,352.94 was sent to you before credits were passed on the account as we only debited R-1,064.94, however the account is now overdue with R288.00 with a total balance of R577.56 due on the 5th June.
Please do not hesitate to contact us should you require any further assistance.
Have a great day further.
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply11 May 2018, 10:34
Official
Good Morning,
Thank you for getting in touch with us, we apologise for the late response.
Kindly be advised that the invoice which stated the amount R1,352.94 was sent to you before credits were passed on the account as we only debited R-1,064.94, however the account is now overdue with R288.00 with a total balance of R577.56 due on the 5th June.
Please do not hesitate to contact us should you require any further assistance.
Have a great day further.
Regards
Launa
Telkom Social Media Team
Best regards,