Claiming bad credit

<p>On 04/08/2016 i app**** online for a Cellphone contract with data from Telkom. on friday i called to follow up and was promised that someone would call me back - that never happened. Today, 08/08/2016, i called again to follow up and a lady assisted me, she then tells me that i had been declined as i do not meet minimum requirements, when i asked what they were, she said my credit check listed me as a "bad payer" - Now, i have never missed a payment on any account i have so i was very confused at this. when i asked her to elborate, she could not. so i called back and spoke to Kamogelo that tried to assist me, when i explained that Telkom is at fault as they had not debitted my account for 2 months in a row and it was not me that was not making payment. when i asked for PROOF that they had tried to debit my account on the 1st of the month like i had requested, i was transferred several times and then put on hold for around 7 minutes. This is absolutely unacceeptable.</p> <p> </p>