Claim for my phone from Telkom.

This is the email I have been sending to Telkom claims and adminplus I have been struggling to get a hold of an agent , when I call admin pus I get put through to numerous departments which is stressful I have been In contact with an Agent called Chantelle but no effort from her to even give me feed back via email. I have put in a claim in December 2021 and even sent a police report, see below email I have sent them, this was 6days ago and no response was made. I resent the same email about 4 time for feedback but no response.

Good day

kindly assist I've made a claim in December 2021 and is still currently awaiting feedback and the 3rd debit order is about to go off for insurance, for phone which I do not have, what should I do? as I am really getting frustrated and really losing patients.

I everytime need to go to an internet cafe to see if I have received any emails from you guys and then nothing, it cost money and time to do this everytime.

Please advise if there is any feedback if I don't hear from you, you are forcing me to go to the police station and make a claim against you for ***** and I will complain on Hello Peter, this is honestly rediculous how fast Telkom is to get clients but can't keep their clients happy.

Looking forward to hearing from you.

Regards Naomi Steyn.