CK Number for security purpose?

Usually you people send our monthly statements to [Email Removed] called in last month and requested that the statements for our branch be sent to ME as Rafael doesn't deal with such anymore.This month the statement wasn't sent at all,i confirmed with Rafael thinking maybe it was sent to him or maybe straight to the Hollard accounts department but that wasn't the case.So this morning I call the billing accounts department(where I held on for 45 minutes and got cut off and then I called again and held on for another 45 minutes straight,before I went through this very rude agent.He tells me that for security reasons I must confirm the CK number for Hollard/Altrisk before he can send me the statement,i mean really now? he said he will put me through his senior(me made it clear he was not going to repeat himself to me,such great service Telkom)...of which I waited for another 30 minutes to no avail(I mean hey,clearly I don't have WORK to do right?).ITS JUST A STATEMENT THAT I NEED SO THAT WE CAN PAY THE ACCOUNT BEFORE YOU PEOPLE CUT OUR SERVICES!!! ITS NOT ROCKET SCIENCE!!.....AGAIN PLEASE SEND THE STATEMENT TO [Email Removed] future statements must be sent her