Christmas will be here before the phone...

I've been with Telkom Mobile for over 4 years. I've always received great service so when my mom had ******* service from her provider, I thought it best for her to get a contract with Telkom Mobile. Oh how wrong was I!!! She filled in the forms, chose a phone and signed up last week. It's Tuesday now. The lady phoned me (because mom has no phone) and said they have no stock. Why has it taken almost a week for her to say that and why didn't she spend the time getting stock? Then she says she will speak to her manager and see IF he can source a phone. Um. No. He will source a phone. You cannot advertise and let someone go through the prices of signing up to specific contract and phone, then decide you don't have stock and in no way, shape or format will try get the stock. So absolutely disgusting! I cannot believe how my mother has been treated after I bragged about the amazing service!