CHOOSE YOUR ISP FROM BROADBAND TO FIBRE VERY CAREFULLY

So having been pushed to the limit having been without internet access for 12 days (from early morning 06.06.19 to the afternoon of 18.09.19) while Telkom were "migrating “my service from ADSL to fibre and after countless calls by the technicians sent by Telkom themselves and by myself for the duration of same, and having posted my situation on social media, and even here on hellopeter, still they did not respond. I was told that my situation had been escalated to the highest level which still left me wanting to the point where I was forced to report the matter to the telecommunications Ombudsman before they connected me.

I have to say that since 23 September until today's date 25.09.19 - the system I am on is even slower than the broadband line |I was on before compulsorily being forced to switch to fibre. I chose Telkom's offer as I have been a client of theirs for over 4 decades and ever since I have had access to the internet, Telkom has been my chosen ISP. I lost almost 50% of my month contract to Netflix during this hiatus, apart from the sheer frustration of having to pack up my laptop every day to find access elsewhere. Now my service is worse than it was before. Everybody who knows about the move to fibre will tell you that fibre is better and faster. Not so in this case and I fear that I may have signed up with the wrong provider.

I write this as a way to share my experience with others (I doubt very much that Telkom could care less) before choosing an ISP especially as the country and the world at large are switching to the use of fibre access to the big wide web.

I doubt that they will credit me for the outage period as their promises are often reneged upon. In conclusion, I am disappointed with how this migration went down from the get go and further believe that they are exploiting the private contractors they employ to do the installations something shocking. Diane