Cheats

Purchased my wife's iPhone 8 Plus on 15 Dec 2017 @ Telkom mobile. Took in for warranty repairs on 5 Dec 2018 for connectivity issues and poor battery life. In January I received an sms saying that they cant work on my phone as find my iphone is on and the phone will be sent back for me to disable it. Went to the store on 13 Jan 2019 and disabled it to have it re-booked without accepting the phone back as it was not repaired so had to go back on the original booking. After about 2 weeks I received a quote from Bradian for the phone of R4000 to replace the screen which wasn't even faulty as the phone was out of warranty they said. I have sent them all my proof along with having the store phone them but they refuse to carry out the work under warranty. Been trying to even get one of the directors involved to sort this with no avail. Yesterday I was sent another invoice for a quote rejection fee! This is unacceptable as firstly the phone was under warranty when booked in and secondly the issue is not resolved so why am I getting this quote rejection fees? So frustrating to speak to this call center agent as they do not even listen to you. Almost like a recording playing. Feels like they delayed the messages to me in order to get the phone to be out of warranty so I should pay for it!