KN
Khathu N
1 reviews | Active since Aug 2018
19 Sept 2018, 15:29
CHEATING TELKOM
I have been in constant fight with Telkom since i took 2 contracts with them in June 2018. The bills are forever incorrect.
My main concern is a third contract that was *****lently opened on our behalf.
At the beggining of August i called their call centre to have that resolved. I was told that it has been rectified and cancelled. Only to find out todat that it has not been cancelled. And it is affecting credit report.
Today i have made more than 5 calls to their so *********** CALL CENTRE trying to resolve this matter, only to be put on hold and be told to wait to speak to floor manager, which has never happened till now.
Im so angry and frustrated as we speek as we cant purchase the home that we wanted for so long due to this stupid mistake that was made by telkom people.
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Replies (2)
Telkom's replyOfficial
02 Oct 2018, 09:15Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply02 Oct 2018, 09:15
Official
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
KN
Khathu N's updateReviewer Update
02 Oct 2018, 12:16This is what we get from Telkom. There is nothing happening and this has been a hugfe inconvenience on us as we have been listed as bad payers for a *****lent account.
We are not even allowed to speak to billing department as clients with queries.
This is the third month on 1 issue that cant be resolved.
So disgusting
KN
Khathu N's update02 Oct 2018, 12:16
Reviewer Update
This is what we get from Telkom. There is nothing happening and this has been a hugfe inconvenience on us as we have been listed as bad payers for a *****lent account.
We are not even allowed to speak to billing department as clients with queries.
This is the third month on 1 issue that cant be resolved.
So disgusting