cheating people

i have taken a adsl internet connection with telkom, which is 2 meg speed and uncapped, <br> <br> firstly they say its a 2 meg speed line and the speed is less than 1.3 or 1.less, as they are not stable at one speed for this they say there is a problem with your line and they don't sort out this issues, and the data is uncapped plan, as they reduce the speed of the internet every month end saying that you have exceeded the limit, under uncapped plan, as i have called them 5 to 6 time to log a compliant and got the reference, and the funny thing here is they don't come come immediately to solve the issue as they come back only after 3 to 5 working days all these days even if you have problems they don't solve and at the end of the month we need to pay full amount of bill for the plan taken, useless service they provide as it is one of the leading telecommunication companies.<br> would like to know who is the manager for telkom for a horrible maintenance with the services they provide.