CHEATED WITH DATA

TERRIBLE SERVICE FROM TELKOM MOBILE!!!!!! I PURCHASED A 100GB SMARTBROADBAND CONTRACT ON THE 22ND OF AUGUST WITH A PRO-RATED 33GB. THIS DATA WAS COMPLETELY DRAINED IN 5 DAYS INCLUDING TOPPED UP DATA TO A TOTAL AMOUNT OF 45GB. ALL DEPLETED IN 6 DAYS. THIS FROM A STANDARD LAPTOP CONNECTION RUNNING REGULAR INTERNET BROWSING. NO DOWNLOADS, NO STREAMING, NO UPDATES IN THE BACKGROUND. NEVER HAD THIS ISSUE WITH PREVIOUS CONTRACTS. RIDICULOUS.

EVEN AFTER CARRYING OUT A SIM-SWAP ON THE NUMBER, THE PROBLEM STILL PERSISTED. THIS DEFECT WAS EVEN PROVEN TO THE FOURWAYS CROSSING STORE MANAGER WHO SHOWED CONSENT TO THE ISSUE. STILL THERE IS NO RESOLVE TO THIS MATTER. FEEDBACK FROM TELKOMS BILLING DEPARTMENT IS SEEMINGLY SLOW AND PATHETIC.