CHEATED

There's no justice in South Africa. Service providers do as they please on us and get away with it. I don't understand how can they approve what Telkom wants me to pay for, cancelling a contract that was long expired. The term for the contract I took was 2years. I took a contract in 2015 by 2017 that contract was exhausted but I maintained it till January 2023 paying R600 which was including the device (a fixed router). Instead of Telkom to adjust the amount like other service providers if you continue using their Wi-Fi , the amount remained at R600. When I took this contract I cancelled the one I had from 2011 and there was no cancelling fees were paid. Am very frustrated and disappointed by Telkom service. Transparency is very important in a binding contract, being informed to pay for something that you did not use its cheating and cruelty. The worse part I have been a loyal customer to this service provider. Can someone with a better understand assist me to understand how can you pay for cancelling a contract that has already ended for some years and on top of that all services of that contract were ceased on the same day 4th of Jan but Telkom demands me to pay a full amount of the service that was not provided and nothing was transferred to a new contract. The worse part am being called by Telkom debt collectors for something that was suppose to be explained and sorted when I visited Telkom branch in Pavilion. How come the Telkom staff member did not inform me that Telkom will bill on me for changing the contract.