Cheated customer

<p>Four weeks ago i reported a fault with Hellkom and was given a ref: ********** 5 on my prepaid simcard having been suspended even though its a prepaid. Who does that????? I had been using that simcard very actively for over 2 years and in the last 6 weeks loaded airtime to the value of R500 on different occasions then one day out of the blue no warning NOTHING....i could not receive and make calls from my number... When i equired with the service provider all they could do was log a call and give a reference number hoping you as a customer will go away and eventually give up on your equiry. I went into the Telkom store last week Wednesday the 22nd to as for assistance in the matter, the consultant also tried to call customer service on my behalf but was also told the matter will be escilated and resolved, He also made a promise to give me feedback but still to date i have not heard from him or anyone from Telkom, I called Telkom today and was told nothing is being done about my case. Telkom pay back my money or see me causing trouble for you till kingdom comes. I want my money paid back to me from the credit i have of R329.00 remaining on my airtime and simcard.</p>