LB
Lisa B

1 reviews | Active since Jul 2012

02 Sept 2015, 17:24

Cheaper to Migrate your line

Did you know that to migrate your line to Cybersmart or MWEB is actually cheaper than keeping it with Telkom. How it works that using a middleman is cheaper than going direct I have no idea. Also their internet data packages are some of the most expensive in the industry and with the worst service to boot. Just another example of the backwards and pathetic service we get from Telkom. The only catch is to try and call them to migrate your line can leave you holding for an hour. This is especially annoying since their new lines enquiries answers in about 2 minutes. Just their way of trying to manipulate us into taking new lines but making impossible to maintain any kind of service with them. They would be better off fixing their service rather than thinking up creative manipulation techniques. <br> Seriously to hold for an hour is unacceptable especially when our unemployment rates are the way they are in this country and the largest telecommunications company can't afford to hire more call center consultants. <br> My suggestion to anyone dealing with Telkom. Migrate to another carrier asap. Better price & service<br> PS I will be posting this complaint everyday 5 days until something changes. <br>

0
Replies (1)
Telkom
Telkom's reply02 Sept 2015, 19:26
Official
Hello lisabeas,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM141733.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media