NS
Nthabiseng S

1 reviews | Active since Mar 2009

08 Oct 2015, 10:30

Cheap Data Rates and Cheap network!

i called the call center to port my number ,i called three times,given wrong info and still was not told that telkom doesn't port on weekends and that its having network issues.i had porting problem from Saturday till Monday then i went in the store. the port request was finally done and the number was ported on Tuesday night,since then i cannot access internet, wats app and my emails. i called the call center more that 10 times and my problem is still not resolved.i bought a 2gig data , did all the setting like a million times. i regret porting to Telkom ,i'm so frustrated and the only problem is i moved because of their cheaper rates ,little did i know that their network is just as cheap. i cant wait to port back to Vodacom. your call center agents are so impatient ,rude and most of them clue less.

0
Replies (1)
Telkom
Telkom's reply08 Oct 2015, 11:36
Official
Hello bojie,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM154144

Regards
Luleka
Telkom Social Media Team

Best regards,