Chat service was terrible and lacked to provide information required

<p>Hi,</p> <p> </p> <p>I needed info about my FUP on a 2mb uncapped line. I wanted to know what is my threshold or even an estimate per month. </p> <p> </p> <p>Everytime i called the various departments they would refer me to another. In every chat i had over Telkom's web chat service, i had to wait more than a few minutes to get a reply but they all could not wait not even a minute or two for me to send my already started reply before closing the chat. <br /><br />Every person i spoke to could not even give me the information I required, the last thing they should do is cut a customer off and close the chat randomly. Very very disappointed with the chat service, if you have no patience then don't be the agent to use this at all!</p> <p> </p> <p>Now on to what i still have not aquired, what is my 2mb threshold before i start getting throttled? An agent told me i have 20gb of data left on an uncapped line before i get threshold. Now knowing this indicates to me that there should be a total number monthly? May i please have it? I would appreciate even an estimate number of gb.</p> <p> </p> <p>Thank you</p>