Chat agent ends conversation whilst querying incorrect billing

<p>I have 2 contracts with Telkom with different start and end dates. One for 2 cellphones which was recently upgraded and a second contract for a LTE contract. for 2 years not a lick of trouble, problems...nothing. Overall the service I have received has been fantastic and I have been recommending Telkom to EVERYONE having issues with their Mobile Networks...ESPECIALLY vodacom!! But I digress. I signed a 2 year contract for uncapped LTE @ R 799.00 per month. This month I receive my invoice and the LTE subscription is R 819.00. I queried this via the chat portal. Surely it was a minor oversight. I get through to Ganoly Shandre. She firstly didnt take note of my query. I was querying an additional R 20. She told me "That is why you were charged the Device Subscription Fee 01 Aug 17 - 31 Aug 17 R 94.00". I corrected her and asked about the charge tot he LTE subscription. I was on hold with her for 10 minutes. She then came back to tell me that the pro rata i was charged for the phones negated the discount on the router. I kept querying this because these are 2 separate contracts so one should not affect the other. After losing her temper with me she told me it is the CLIP and disconnected the chat session. I am disgusted and disappointed. Please could a competent person contact me to assist with my query.</p>