Chat agent ends conversation

On 11-12-2017 I got in touch with Telkom via live chat to query the data usage on my new contract. I got through to Ganoly Shandre. She proceeded to explain that my LIT Music and regular data bundle would be less than normal this month because my contract is new. She said I was receiving a pro-rata data amount and went so far as to say "this is how pro rata works." I explained to her that while my contract is new, I was debited on 29 November 2017 for the full amount of my contract. Thus, I had paid the full instalment and was due the full data allowance in return.

In the middle of typing an immediate reply to her message, she copy-pasted a "due to no response this chat will be ended" message, which I didn't even get a chance to read fully before she ended the chat and the chat history disappeared. She clearly didn't know how to sufficiently answer my query and ended the chat, pretending that I was at fault. Having searched this agent's name, I notice another customer complained on Hellopeter about Ganoly Shandre ending the chat in the middle of the conversation without fully assisting them.

Clearly this is an old trick of said chat agent when they don't know how to assist a customer, or simply don't feel like it. I hope appropriate disciplinary measures will be taken against this behaviour.