Chat agent cut me off!

I AM COMPLETELY AND UTTERLY DISGUSTED!! I paid this account and low and behold I first get an sms stating \due to non payment your service will be interrupted in 48 hours. if you have paid this account please ignore"which I did because I paid it . THEN later this same afternoon I received an sms stating that its been interrupted. SO even if I hadn't paid which I had they **** when stating that the service would only be suspended in 48HRS they didn't even give it 12. I THEN went onto 8ta chat to try sort out this problem an not have to wait in a que on the phone. While I'm typing back to this busisiwe person"