Chat agent cut me off

Since Sa****ay our internet has been inactive. I first called our ISP who were very helpful, but then I called Telkom who were not so helpful and couldn't seem to understand what is wrong. Finally it appeared that our Telkom TIN number has expired due to some technicality and I was instructed to contact the sales department today (Monday 16 May) to resolve the matter. I finally managed to connect to a chat agent who couldn't be bothered to assist me and who disconnected me before my issue was resolved. I want to say this is the rudest and most lacklustre assistance I have ever received and I believe this individual does not deserve to work in customer service. After I explained to him/her that Telkom Technical referred me to sales, he told me I should contact technical, since we don't have any Data with Telkom I don't need a TIN. THEN why was I told by two different technical support agents that this was the issue. But before I could elaborate Yugeshni Naidoo disconnected me without asking if there is anything else I can be assisted with. Pathetic.