Chasing Sales - No Customer Service

I am so disappointed in Telkom and myself for choosing Telkom. I have heard so many good stories from friends and family about Telkom being the preferred service provider and I wanted to be a part of that, this after using MTN for decades....until I started my journey with Telkom.

I specifically went to a bigger store in a well known mall so that I can have the phone of my choice the moment I leave the store. When I got to the store I was presented with deals which did not reflect the deals I saw on the online brochures, when I asked about the difference then only I was presented with a different brochure… at that moment I already sensed issues. I continued to wait to be assist with opening a contract and to my disappointment was told that there was no stock of 3 different phone selections. I work with clients and procurement so I understood that there could be a stock shortage and opt to wait for the phone. It has been a week now and no one is communicating regarding my order, I receive no joy or when calling and no one can assist me. The journey is ****, the after sales is **** and I’m sure the period of the contract is going to be awful too. If you were thinking Telkom … I advice not too