Charging service fees for services I did not asked for.

I transferred my line to my new house on February 18th this year and the line was installed in March and finally activated on the 20th of March. Now since April, I am being charge for TWO lines. One of which I didn't even ask for and I have repeatedly asked for it to be cancelled. On top of that, my invoice for April came to R1400! So I paid the account in full because I was told that the incorrect charges would be credited to my account.

The next day R800 was debited from my account. I reversed that charge because I already paid the full ****ing account. Now my account is still being charged for the line that I am not using AND a fine or whatever because the debit order was reversed after I paid my account in full the day before. You guys are ****ing pathetic man.