Charging me service fees for their MISTAKE!

How does a company like Telkom continue when they are so pathetic with the simple things.<br> <br> In January I switched banks and contacted Telkom to switch my debit order. I phoned in, and within a few minutes all was sorted and they updated my banking details over the phone, I was very pleased with the service.<br> <br> Then they tell me no, my debit order did not go through because of the banking details that were changed and needed a month to take effect. Unfortunately the individual I dealt with over the phone did not mention any of that.<br> <br> They charge me almost as much as my line rental for their mistake. How *********** do you have to be, to charge your client for a mistake you made? The biggest problem Telkom has, is the fact that their monopoly they had over this country forced us to deal with their horrible service!<br> <br> Please sort this out ASAP.