Charging me for no service

<p>I have reported a fault months ago. Telkom still didn't fixed the fault. When I wanted to cancel my internet subscription, they advised me that I cannot cancel until the problem has been solved. I am being charged monthly. I was just advised by an agent from the Telkom chat that I should pay it so long until Telkom fixed the fault. My problem is I cannot pay for something that I am unable to use until Telkom decides to solve the problem oneday. I would like these charges to be reversed. The fault number is 347CWK280716. </p>