JW
Jacques W

1 reviews | Active since Aug 2015

24 Aug 2015, 10:05

Charging me for adsl that i dont have

Waited for my internet installation on the appointed date and technician never showed up. Few days later i received another text message changing the date of installation again. While i waited again and technician never showed up again. So again they changed the appointed date! Next day received another text changing the installation date, during that week i received 3 texts of dates being changed. So I had enough of it and cancel entire installation. <br> <br> then my bill arrived, charging me for adsl which I escalated it but no response, 3 times I escalated it and still no luck. Received another bill for this month charging me again for adsl including previous issue regarding my bill charging me for adsl which i dont have! <br> <br> I have been at Telkom for many years and this is now not being resolved, i have been a loyal client always paid my bill and this is how im being threaded as a loyal client!<br> <br> 3 Days ago I received a call from a technician waiting at my property to do a installation after 2 months of waiting and i finally gave up and cancelled the installation! i asked him where he was and said they had transport issues???? <br> <br>

0
Replies (1)
Telkom
Telkom's reply24 Aug 2015, 11:00
Official
Hello jacques42,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM137678

Regards
Luleka
Telkom Social Media Team