DG
Devan G
1 reviews | Active since Jan 2016
18 Jan 2016, 10:48
Charging me for a service you are not providing!
It's been 2 months since I logged a fault with you to inform you that I am only recieving 10Mbps but I'm paying for a 20Mbps line. You continue to charge me for the 20Mbps line but seem disinterested in resolving the issue. I used to get a stable 20Mbps until about November last year. I WANT THIS ISSUE RESOLVED IMMEDIATELY and I think I deserve a refund for all the months that you failed to provide me the service I'm paying for! I am also tired of talking to your telephonic consultants.
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Telkom's replyOfficial
18 Jan 2016, 11:12Hello dannath,
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM185725
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM185725
Regards
Luleka
Telkom Social Media Team
Telkom's reply18 Jan 2016, 11:12
Official
Hello dannath,
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM185725
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM185725
Regards
Luleka
Telkom Social Media Team