AM
Angie M
1 reviews | Active since Apr 2014
07 Sept 2015, 13:51
Charging me for a service I never asked for
Telkom is billing me for a service I never asked for nor want or can use. They are charging me for some weekender plan that i refuse to pay for as I never requested nor gave permission for it to be given to me. All I asked for was an ADSL line I don't even own a telephone to make phone calls. now i get a sms saying they are going to suspend my ADSL service if I don't pay for the weekender part of my bill that I never wanted. I expect my account to be credited and this charge reversed asap and don't dare suspend my line due to incompetency on your side. I have gone online and reported this and have had no response since either. I'm really tired of fighting with you people now.
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Replies (1)Telkom's replyOfficial
07 Sept 2015, 14:50Hello angez467,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM143205
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM143205
Regards
Luleka
Telkom Social Media Team
Telkom's reply07 Sept 2015, 14:50
Official
Hello angez467,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM143205
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM143205
Regards
Luleka
Telkom Social Media Team
