LP
Lizelle P
1 reviews | Active since Jul 2015
02 Jul 2015, 08:40
CHARGING ME A FREE SERVICE
My husband and I got new contracts with 8ta/ Telkom Mobile because of the free calls to 8ta numbers for the first year. I have been billed R200 - R300 on my account for calls to him!!!!! I have lodged this complaint over 3 weeks ago and it's still not sorted!!! Why am I paying for a free service???!!!
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Telkom's replyOfficial
02 Jul 2015, 10:10Hello LIZLOVEWILL,
Thank you for your post.
As per our telephonic conversation, please be advised that your query has been sent to the relevant department who are currently processing it.
Please find the email as per your request.
Your reference number is :SM122425
We apologise for any inconvenience caused.
Regards,
Arnold Madisa
Telkom Social Media Team
Thank you for your post.
As per our telephonic conversation, please be advised that your query has been sent to the relevant department who are currently processing it.
Please find the email as per your request.
Your reference number is :SM122425
We apologise for any inconvenience caused.
Regards,
Arnold Madisa
Telkom Social Media Team
Telkom's reply02 Jul 2015, 10:10
Official
Hello LIZLOVEWILL,
Thank you for your post.
As per our telephonic conversation, please be advised that your query has been sent to the relevant department who are currently processing it.
Please find the email as per your request.
Your reference number is :SM122425
We apologise for any inconvenience caused.
Regards,
Arnold Madisa
Telkom Social Media Team
Thank you for your post.
As per our telephonic conversation, please be advised that your query has been sent to the relevant department who are currently processing it.
Please find the email as per your request.
Your reference number is :SM122425
We apologise for any inconvenience caused.
Regards,
Arnold Madisa
Telkom Social Media Team