LC
Leonard C

1 reviews | Active since Jun 2014

12 Jun 2015, 13:52

Charging for suspend account

My account is in arrears. I have requested my balance to settle the account and bring ti up to date.<br> I discovered that even though the account is suspended, I am being charged every month.<br> <br> Surely you cannot charge for a service and then expressly deny access to it?<br> <br> I would very much like to sort this out, but I will not pay for something that I do not have access to and have been expressly denied access to.<br> <br> Either bill me or suspend me. Not Both.

0
Replies (1)
Telkom
Telkom's reply12 Jun 2015, 15:47
Official
Hello cooperlj,

Thank you for your post.

Please be advised that we have sent you an email & await your response for further assistance.

Your social media reference number is SM117767.

We apologize for any inconvenience caused.

Regards,
William Letwaba
Social Media Team