Charging for sim swop

<p>Hello,</p> <p> </p> <p>I am a Telkom mobile user, I recently lost my cell phone, and needed to do a sim swop. I was told that its R35 to do a sim swop at a telkom store and free when you call the centre. </p> <p> </p> <p>So I decided to call the call centre, only to be told that they dont do sim swops on the phone anymore and I need to go to a telkom store to do it . </p> <p> </p> <p>Firstly how do you pay to stay in a network that Im already supporting and giving money monthly, why do I need to pay R35 for a sim swop? Secoundly, why is there is miscommunication between the stores and the call agents. </p> <p> </p> <p>Your agents are clueless about everything. I ask her why was I told to call in to do a free sim swop is they are not done via the phone. I asked to speak to the manager, and still today no call back. </p> <p> </p> <p>The service is terrible, one of the worst. i cant believe that you are guys are scoping so low to make us pay for sim swops when i've been a loyal customer for 5 years now. And theres no communication between your stores and call centres. </p>