charging for services not rendered

<p>We cancelled a telkkom mobile service on 11 Feb 2016 and after receiving further billing - without using the service - another request was sent to toc escalations on 15 april once again requesting cancellation. When the money kept coming off our account we resorted to visiting the Kenilworth Branch on 08 June and the form was faxed from their offices. The lady there said that she had spoken to someone and that they requested the form be refaxed (the third time) so they could cancel and do the refund. Our account was once again debited month end and another invoice was received. Is Telkom this desperate for money that they continue to bill clients for services not renedered and causing clients to lose income in taking time to sort out Telkom's mess up?</p>