Charging for non-service delivery

improper handling of account and services Early 2020, i officially cancelled my ADSL and maintained my landline number. the landline however wasnt working, I called in and reported the matter. I was told it was resolved and it wasnt. so i stopped paying for non-service. called in a few months later still no resolve, whilst still being charged. i now have debt collectors calling me for this account that never worked.

I use your option of a call back no response.

I request a cancellation no confirmation received on my end.

I will not pay for a service that was not resolved.

Telkom, kindly rectify urgently